At Wolfwave, we are committed to providing exceptional customer support. Whether you need help with an order, have questions about our products, or need assistance with an exchange, we’re here to help.
1. Customer Support Channels
You can reach our support team through the following methods:
- Email: For any inquiries, please contact us at wolfwavecloths@gmail.com. We aim to respond to all emails within 24-48 hours.
- Phone: +91 9412945980
- Social Media: You can also message us directly on our official social media platforms. [Insert social media handles].
2. Support Hours
Our support team is available during the following hours:
- Monday to Friday: 11:00 AM – 5:00 PM (Local Time)
- Saturday: 10:00 AM – 4:00 PM (Local Time)
- Sunday & Holidays: Closed
We will respond to inquiries made outside of these hours on the next business day.
3. Order Support
If you need help with your order, please provide the following information when contacting us:
- Order number
- Date of purchase
- Details of your inquiry or issue
We will assist you with tracking your order, making changes, or answering any questions about your purchase.
4. Exchange Assistance
For exchanges, please refer to our Return and Exchange Policy. To expedite the process, include your order number and details of the product you wish to exchange in your initial inquiry.
5. Technical Support
If you experience any technical issues with our website, such as problems placing an order or accessing your account, please contact us at wolfwavecloths@gmail.com with a description of the issue. We will work to resolve the problem as quickly as possible.
6. Response Time
We strive to respond to all customer inquiries within 24-48 hours during our support hours. For urgent inquiries, please include “Urgent” in the subject line of your email or message.
7. Feedback and Suggestions
Your feedback is important to us! If you have suggestions on how we can improve our products or services, feel free to reach out to us at wolfwavecloths@gmail.com. We appreciate hearing from our customers and constantly work to improve your experience with Wolfwave.
8. Contact Us
For any additional support or questions, please reach out to us at:
Wolfwave Clothing
Email: wolfwavecloths@gmail.com
Phone: +91 9412945980
Address: Rudrapur, U.S.Nagar-263153 Uttrakhand